FAQs

How can I track my order status?

You can track your order status here: Track Order.

Can I try on dresses at a physical store?

No, we don't have a physical store. We are an online-only boutique, which allows us to offer our unique designs directly to you.

Do you offer international shipping?

Yes — we ship worldwide. See the full list of countries we deliver to. Not on the list? Contact us.

How long will it take to make my dress?

Every dress is made to order. Standard production time is 4–5 weeks from the moment your order and measurements are confirmed.

Need your dress sooner? Get in touch before ordering. We can often accommodate rush production — just tell us your date and we'll confirm what's possible.

What are the shipping times?

Once your dress is finished, shipping takes from a few days up to 14 days, depending on your location.

The exact estimated delivery time for your country is shown at checkout as soon as you select your shipping destination.

Express delivery is available at checkout for 1–4 day transit times.

What's your return policy?

We have a 7-day return policy. You must request a return within 7 days of receiving your dress, and then you'll have an additional 7 days to ship it back to us. For more details, please see our full policy here: Return Policy.

Can your dress models be customized?

Yes, in most cases, they can. Please send us your specific request, and we'll let you know if it's possible and what the next steps are.

Do you offer custom designs?

We specialize in modifying our existing models, but we don't currently offer fully custom designs from scratch.

How do I choose the correct size for my dress?

The best way to get the perfect fit is to use our detailed measuring guide and size chart, which you can find here: Sizing. We highly recommend taking your measurements and comparing them to the chart, as sizing can vary between brands.

Wrong address on my order, can you change it?

Yes, we can. Please contact us as soon as possible with your order number and the correct address so we can update it before it ships.

I have a question that wasn't answered, can you please help?

Absolutely! Please email us to support@amberbride.com or use a contact form bellow and we will be happy to assist you in any way we can.