EU Return Policy

At AmberBride, we are committed to ensuring your satisfaction with your purchase. If you find that your purchased item does not meet your expectations, we offer a straightforward return policy. Please read the following guidelines carefully to understand our return process. This return policy applies only to orders shipped within the EU; our general return policy can be found here: Return Policy.

1. Return Window: You have 14 days to request a return for your item. The 14-day withdrawal period starts the day after you receive your order and ends at midnight on the 14th calendar day (weekends and public holidays included; if that day falls on a Saturday, Sunday or public holiday, it extends to the end of the next working day). Please note that returns are only available for retail orders.

2. Return Request: To initiate a return, please contact our customer service team within the specified 14-day window. You can reach us through support@amberbride.com. We will require your order number. Alternatively, you can request a return by logging into your account and going to the Orders section.

3. Return Approval: Once we receive your return request and verify its eligibility, we will provide you with a return authorization and instructions on how to proceed with the return. Please note that the returned item must meet the conditions outlined in this policy to be eligible for a refund or exchange.

4. Shipping the Item Back: After your return request has been granted, you must ship the item back to us within 14 days. It is essential to use a reputable shipping method, as you will be responsible for the safe return of the item to our facility. The item must be securely packaged to prevent damage during transit.

5. Item Condition and Eligibility: To be eligible for a return, the item must be in its original condition, unused and undamaged. We reserve the right to refuse returns that do not meet these conditions.

6. Refund/Exchange: Once we receive the returned item and verify its condition, we will process the refund or exchange. Refunds will be issued using the original payment method.

7. Non-Returnable Items: Customized wedding dresses, including custom-sized, are non-returnable except for defective goods. Please contact us at support@amberbride.com to make sure if your item can be returned.

8. Shipping Costs: Please note that return shipping costs are non-refundable. In cases where the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.

By purchasing from AmberBride, you agree to adhere to this return policy. We strive to provide a smooth and fair return process while ensuring that our customers' interests are protected.

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at support@amberbride.com.